Refund policy

Cancellation and refund window
Change-of-mind cancellation or refund requests must be submitted within 24 hours of purchase and before the order has been dispatched. After 24 hours, change-of-mind cancellations, returns, and refunds are not accepted.

Eligibility
Where a request is accepted within the 24-hour window, the item must be unused, in the same condition in which it was received, and in its original packaging. Factory-sealed trading card products must remain sealed. A receipt or other proof of purchase is required.

Opened products
Because trading cards and collectible products can be altered after opening, booster packs, booster boxes, collection boxes, tins, decks, and other sealed products cannot be returned after their original seal, shrink wrap, or packaging has been opened.

Preorders
The same 24-hour cancellation window applies to preorder purchases. Manufacturer or distributor release dates may change. A release-date change does not automatically cancel an order, but we will provide updates using the email address supplied with the order.

Damaged, defective, or incorrect items
The 24-hour change-of-mind limit does not remove any rights that cannot legally be excluded. If an item is damaged, defective, or incorrect, contact us promptly after delivery with your order number and clear photographs so we can review the issue and make it right.

Starting an approved return
Email shop@bnrcollectible.com with your order number and reason for the request. If a return is approved, we will provide the return address and instructions. Items sent back without prior approval may not be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a tracked service because we cannot be responsible for returns lost in transit.

Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed after approval, contact shop@bnrcollectible.com.

Contact
Questions about cancellations, returns, or refunds can be sent to shop@bnrcollectible.com.